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How do I care for my Rug?Updated 2 months ago


Our beautiful rugs vary in natural and synthetic fibers and its important to understand the qualities of these materials and the best way to care for them! 

You can find a material characteristics chart below: 


(Natural fibre)
  • Eco-friendly. Made from plant fibres
  • Low maintenance
  • Recommended predominantly for Indoor use
  • Not recommended for wet or moist areas
  • Can shed lightly overtime
  • Hypoallergenic
  • Widely used material for its strength and soft to touch texture
  • Cost effective and relatively easy to clean
  • Ideal for homes with pets and children
  • Non-static
(Natural fibre)
  • Eco-friendly
  • Hypoallergenic
  • Flame retardant
  • Stain and odour resistant
  • Soft and durable
  • Will shed over time (new rugs may shed more excessively) - vacuum lightly to remove debris and loose fibres
  • Suitable for homes with kids and pets
  • Not suited to outdoor areas
  • Similar to cotton, a soft fibre commonly used in clothes, upholstery and carpets
  • Similar properties to silk - soft delicate texture at a lower cost
  • Often mixed with wool or other yarns to give it more elasticity
  • Non-static
  • Prone to stains and wear
  • Suited to low traffic indoor areas
  • Durable
  • Fibres can be spun finely to make soft plush piles
  • Non-shed - super low maintenance
  • Resistant to stains
  • Weather resistant
  • Kid and pet friendly
  • Great for indoor or outdoor rugs
(Natural fibre)
  • Eco-friendly
  • Soft and strong – able to maintain its shape over time
  • Holds colour really well over time
  • Can easily absorb stains
  • Fibres will show signs of wear earlier than other natural fibres - Best suited for lower traffic
  • indoor areas


How to care for your rug?

NOTE: Rugs made with natural fibres are prone to shedding - This is normal!

Handmade rugs are also prone to thread pop ups, this is also normal! As the rug is constructed using long pieces of fibre that are weaved and tied together. Loose threads can be pushed back through the rug. For particularly tricky threads that won't stay put, a small amount of fabric glue can be applied to hold the thread in place.

General care instructions for rugs:

  • Do not wash or dry clean.
  • In case of spill dab with a damp cloth - do not rub!
  • Vacuum lightly to remove debris and loose fibres - avoid using brush attachments.
  • Avoid direct sunlight as this may caused discolouration or fading overtime.
  • DO NOT use water on viscose rugs.
  • Rotate rugs every couple of month so ensure even wear across the rugs surface.

For further instructions, check the back of your rug!


More FAQ about rugs:

How do I know what size rug to buy?

  • Time to bust out the measuring tape and get to it! If you’re still in doubt, always go for the larger size. Bigger rugs will always
    create a grand feeling, and can be tucked under furniture like sofas. Whilst a rug that is too small for the space could have the opposite effect and leave your room looking incomplete.

Why is my rug shedding so much?

  • If your new rug is shedding, don’t be alarmed; this is completely normal, especially among rugs made from wool or plant
    fibres. Simply run the vacuum over them a couple of times and you should notice the shedding start to decrease with use.
    Please note natural fibre rugs are known to shed overtime. It is always a good idea to read all of the information provided before purchasing.

My new rug has a smell.

  • We promise it’s only temporary! After being rolled up and stored away it is normal for certain kinds of rugs to develop a resting odour. Simply unroll your rug and let it air out the smell should dissipate within a day or two. You can even try sprinkling some baking soda over the rug to absorb the smell and give it a vacuum after a few hours.

Do I need an underlay for my rug?

  • If you have hardwood or tile floors then the answer is yes! Trust us, you’ll be thanking us when your rug is not sliding around your living room every time you try to vacuum it! Our Anti-Slip Rug Pads also help to protect your floor and prevent accidents.



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