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I've changed my mind - can I return my order?Updated 2 months ago

Have you changed your mind before your order has been dispatched from our warehouse?

Perhaps you were sleep-shopping and accidentally hit the add to cart button? No worries, we've all been there!

If your request for cancellation is raised prior to your order being dispatched from our warehouse, a 10% processing fee will be deducted from your refund.

 

Have you changed your mind after receiving your order?

Not sure if you want to say 'I do' to that new bed? Cold feet at the aisle? Don't worry, we'll make this separation an easy one for you!

To be eligible for either a return or exchange, you will need to notify us of your request within 14 days of your delivery date and the products must be unused and packaged in the same condition you received it. Any applicable return delivery costs will be deducted  from your refund.

Should you have assembled the goods and decided they are not suitable, a 20% restocking fee will be deducted from your refund, along with the return shipping costs if applicable.

 

We reserve the right to deny a refund or cancellation simply because of a change of mind or the item not fitting. The item becomes ‘second hand’ once in your home and cannot be re-sold in the same way, even if only in your home for a matter of hours or days. Dimensions are always readily available for you so please be sure to pull out that tape measure and check your space!

Strictly no returns or refunds on special orders, floor-stock clearance items or mattresses.

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