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B2C Furniture

No need to stress!Please advise your order details and photos (or video, where appropriate) of the damaged or faulty product and our Customer Support team will get in touch with you promptly to resolve.&#xA0;<a href="https://b2cfurniture.com.au/contact-request-form" rel="noopener noreferrer" target="_blank">Submit your online ticket here.</a>&#xA0;Our Support team operates from our Melbourne and Sydney offices, so rest assured you will be hearing from a real life B2C friendly face in no time at all!You should notify us within 14 days of your delivery date of any damage or faults of your goods.

No need to stress!. Please advise your order details and photos (or video, where appropriate) of the damaged or faulty product and our Customer Support team will get in touch with you promptly to resolve. Submit your online ticket here. Our Support t

My order has arrived damaged - what do I do?

Returns & Cancellation

Help! I've lost my assembly instructions!

What mattress do you recommend for your bunk beds?

What age is recommended for your bunk beds?

What timber is your furniture made from?

Where can I find the dimensions of a product?

How can I check stock on the website?

Does the furniture come assembled?

How long does assembly take?

Is the furniture at B2C commercial grade?

Does B2C Furniture offer fabric/timber samples?

Does B2C Furniture offer customisations/custom orders?

Can I change the products in a package (set or suite) on your website?

Why does my item say 'Pre-Order'?

Does the outdoor furniture come assembled?

What materials is your outdoor furniture constructed from?

How do I know what size rug to buy?

Do I need an underlay for my rug?

Quirks of Timber

My furniture has a bit of a 'smell' to it - is this normal?

Product Info

My discount code/voucher isn't working!

I forgot to apply my coupon or discount code to my order!

How do I keep up to date with your sales and promotions?

How do I apply my discount code/voucher to my order?

When will your reduced prices end?

Xmas Delivery Cutoff Eligible Postcodes - VIC

Xmas Delivery Cutoff Eligible Postcodes - NSW/ACT

Xmas Delivery Cutoff Eligible Postcodes - QLD

Xmas Delivery Cutoff Eligible Postcodes - SA

Sales & Promotions

How do I calculate shipping/delivery costs?

I am outside of the standard delivery radius – can you ship an item to me?

Dispatch vs. Delivery Time Frames

How much does delivery cost?

5 Day Delivery Commitment

Does B2C Furniture offer assembly services?

How long does delivery take?

I have selected Click & Collect - can I collect my order at any time?

What are the box/carton dimensions for my Click & Collect order?

Can I request a specific delivery date?

Do I need to be home to accept my delivery?

Access to my home is difficult - what should I do?

Will the delivery company take my order upstairs?

How do I add delivery instructions to my order?

What happens if I miss my delivery?

Can you offer cheaper or free delivery?

How long will delivery of my rug take?

Do you ship outside of Australia?

Delivery & Services

Can I place my order over the phone or via email?

How can I make changes to my existing order?

I'm not ready to receive my order, can you hold onto it?

Can I pay my balance on delivery?

How do I know when my pre-order item is back in stock?

How do I place a Pre-Order?

How long until my Pre-Order item is in stock?

Can I purchase in store and click and collect my rug?

How can I make changes to my order?

Can I make changes to my rug order?

Ordering

I'm having trouble assembling my furniture! Please help!

My order is missing pieces! What do I do?!

My order has arrived damaged/faulty - what do I do?

How long will it take to get my refund?

I've changed my mind - can I return my order?

Can I return my items to one of your showrooms?

What if I don't like my purchase or it doesn't fit in my space at home?

Can I cancel my pre-order after it has been placed?

Can I return my mattress?

My new rug has a uhhmm... smell to it!

Why is my rug shedding so much?

What if I want to return my rug?

What payment methods do you accept?

Can I split payments for my order?

Can I pay for my order with credit card over the phone?

Do you offer lay-by or finance payment options?

What is AfterPay?

What is Zip Pay/Zip Money?

I've been issued a store credit, how can I use it?

Payment Methods

Does B2C Furniture offer Trade Discounts?

Do you offer collaboration opportunities?

Trade & Collaborations

Furniture Care Guide

How do I care for my Rug?

How can I increase the lifespan of my outdoor furniture?

Care Guides

Aster | Baby Cot

Banksia | Baby Cot

Rio | Baby Cot

Rio | Side Guard Rail

Rio | Change Table

Baby Furniture

Rio | Bunk Bed | King Single

Rio | Bunk Bed | Triple

Bunk | Trundle | King Single

Bunk | Underbed Drawers

Bed | Trundle | Single

Stax | Stackable Bed | King Single

Stax | Stackable Bed | Single

Buddy | Loft Bunk Bed

Franki | 2PCE Headboard & Bed Base Bundle | Double

Cannes | 2PCE Headboard & Bed Base Bundle | Double

Byron | Bed Frame | Double

Franki | Bed Base | Double

Cannes | Bed Base | Double

Coco | Bed Frame | Single

Myer | Bed Frame | Single

Myer | Bed Frame | King Single

Finn | Bed Frame | King Single

Coco | Bed Frame | King Single

Myer | Bunk Bed | Triple

Myer | Bunk Bed | King Single

Rio | Bed Frame | Single

Bed | Trundle | Double

Bed | Trundle | King Single

Coco | Bed Frame | Double

Aspen | Bed Frame | Single

Halo | Bed Frame | King Single

Halo | Bed Frame | Double

Bed | Underbed Drawers

Myer | Bunk Bed | Single

Finn | Bed Frame | Double

Pelle | Trundle Bed | Single

Pelle | Trundle Bed | King Single

Amber | Storage Bed | King Single

Kids Bedroom Furniture

Franki | 2PCE Headboard & Bed Base Bundle | King

Cannes | 2PCE Headboard & Bed Base Bundle | King

Cannes | Bed Base | King

Franki | Bed Base | King

Cruz | Bed Frame | Double

Rome | Bed Frame | Double

Hideaway | Bed Frame | Queen

Finn | Bed Frame | Queen

Franki | 2PCE Headboard & Bed Base Bundle | Queen

Cannes | 2PCE Headboard & Bed Base Bundle | Queen

Byron | Bed Frame | Queen

Oslo | Bed Frame | Queen

Franki | Bed Base | Queen

Cannes | Bed Base | Queen

Coco | Underbed Drawers

Rome | Bed Frame | Queen

Rome | Bed Frame | King

Cruz | Bed Frame | Queen

Paris | Bed Frame | Queen

Cruz | Bed Frame | King

Coco | Bed Frame | Queen

Webster Gas Lift Bed | Queen

Webster Gas Lift Bed | Double

Webster Gas Lift Bed | King Single

Webster Gas Lift Bed | King

Amber | Storage Bed | Queen

Cosy Bed | Queen

Cove | Boucle Bed | Queen

Berlyn Bed | Queen

Berlyn Bed | King

Bedroom Furniture

Oslo | Bedside Table

Myer | Tallboy

Rome | Bedside Table

Paris | Bedside Table

Myer | Bedside Table

Ari | Bedside Table

Finn | Bedside Table

Paris | Low Chest of Drawers

Myer | Low Chest of Drawers

Bedside Tables & Chest Of Drawers

Villa | Dining Table | Extendable | XL (210 - 260cm)

Casa | Dining Table | Extendable | XL (120 - 200cm)

Villa | Dining Chair

Villa | Dining Table | Extendable

Casa | Dining Chair

Casa | Dining Table | Extendable

Cannes | Dining Table | 2000mm

Franki | Dining Table | 2000mm

Gaudo | Dining Chair

Acero | Dining Chair

Acero | Counter Stool

Acero | Bar Stool

Gaudi | Counter Stool

Cannes | Dining Table | Round

Elm | Dining Chair

Franki | Dining Table | Round

Cannes | Dining Table

Soho | Dining Chair

Gaudi | Dining Table

Bella | Dining Chair

Bella | Dining Table | Rectangle

Bella | Dining Table | Round

Finn | Dining Table

Finn | Dining Chair

Gaudi | Dining Chair

Jasper | Dining Table | Round

Jasper | Dining Table | Oval

Dining Room Furniture

Product Assembly Guides

My order has arrived damaged/faulty - what do I do?Updated 5 months ago