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My order has arrived damaged/faulty - what do I do?Updated 2 months ago

No need to stress!

Please advise your order details and photos (or video, where appropriate) of the damaged or faulty product and our Customer Support team will get in touch with you promptly to resolve.


Submit your online ticket here.


Our Support team operates from our Melbourne and Sydney offices, so rest assured you will be hearing from a real life B2C friendly face in no time at all!

You should notify us within 14 days of your delivery date of any damage or faults of your goods.

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