FAQ's

General

• How can I make changes to my existing order?
• Does the furniture come assembled?
• What if my item arrives damaged or faulty?
• Do you have a display showroom I can visit?
• You've probably heard of the term 'fast fashion' but have you heard of 'fast furniture’?
• Can I change the products in a package on your website?

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Delivery

• I am outside of the standard delivery radius – can you ship an item to me?
• How long does delivery take?
• Do I need to be home to accept my delivery?
• Access to my home is difficult - what should I do?
• I have selected Click & Collect - can I collect my order at any time?
• How much does delivery cost?

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Payment

• Can I pay my balance on delivery?
• What payment methods do you accept?
• Can I pay for my order with credit card over the phone?
• What's the best price you can do?
• Do you offer lay-by or finance payment options?

Pre-Orders

• Can I cancel my pre-order after it has been placed?
• How do I know when my pre-order item is back in stock?
• How do I place a Pre-Order?
• How long until my Pre-Order item is in stock?
• Why does my item say 'Pre-Order'?

Returns

• Can I return my items to your Sydney Showroom?
• Can I return my mattress?
• What if I don't like my purchase or it doesn't fit in my space at home?

Rugs

• Can I purchase in store and click and collect my rug?
• How long will delivery of my rug take?
• Can I make changes to my rug order?
• What if I want to return my rug?
• How do I know what size rug to buy?
• Do I need an underlay for my rug?

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Outdoor Furniture

• How long does it take for my outdoor furniture to be delivered?
• Is Click & Collect available for outdoor furniture?
• How can I make changes to my existing outdoor furniture order?
• Does the outdoor furniture come assembled?
• How can I increase the lifespan of my outdoor furniture?
• What timber is your outdoor furniture constructed from?