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Casa | Side Table

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Casa | Coffee Table

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Casa | Console Table

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Casa | Entertainment Unit

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Casa | Sideboard Buffet 2400mm

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Casa | Sideboard Buffet 1800mm

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Casa | Sideboard Buffet 1225mm

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Coco | Sofa

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Cannes | Console Table | 2-Drawer

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Paris | Console Table | 2-Drawer

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Webster | Occasional Chair

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Siesta | Sofa Bed

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Coco | Entertainment Unit

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Cannes | Entertainment Unit

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Byron | Entertainment Unit

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Myer | Glass Top Side Table

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Myer | Glass Top Coffee Table

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Cannes | Round Side Table

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Cannes | Round Coffee Table

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Franki | Round Side Table

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Franki | Round Coffee Table

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Paris | Occasional Chair

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Paris | Lamp Table

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Bella | Coffee Table

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Bella | Lamp Table

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Paris | Coffee Table

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Paris | Entertainment Unit

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Aster | Corduroy Rocking Chair

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Jasper | 3 Seater Sofa with Ottoman

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Berlyn | Side Table

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Jasper | Side Table

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Jasper | Coffee Table

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Manor | Side Table

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Manor | Coffee Table

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Franki Sofa | Interchangeable Chaise

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Sydney Sofa Bed with Storage Chaise

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Bean Sofa

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Hideaway Sofa Bed with Storage

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Melbourne Corner Chaise Lounge

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Sunday Sofa Bed

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B2C Furniture

Living Room Furniture

Product Assembly Guides

Help! I've lost my assembly instructions!

What mattress do you recommend for your bunk beds?

What age is recommended for your bunk beds?

What timber is your furniture made from?

Where can I find the dimensions of a product?

How can I check stock on the website?

Does the furniture come assembled?

What is the recommended weight capacity for your dining chairs?

What is your recommended weight capacity for your bunk beds?

What is the recommended weight capacity for your beds?

What is the weight capacity for your sofas and occasional chairs?

How long does assembly take?

Is the furniture at B2C commercial grade?

Does B2C Furniture offer fabric/timber samples?

Does B2C Furniture offer customisations/custom orders?

Can I change the products in a package (set or suite) on your website?

Why does my item say 'Pre-Order'?

Does the outdoor furniture come assembled?

What materials is your outdoor furniture constructed from?

How do I know what size rug to buy?

Do I need an underlay for my rug?

Quirks of Timber

My furniture has a bit of a 'smell' to it - is this normal?

Can your bunk beds be split into separate beds?

Bunk Bed Safety Mandate

Product Info

My discount code/voucher isn't working!

I forgot to apply my coupon or discount code to my order!

How do I keep up to date with your sales and promotions?

How do I apply my discount code/voucher to my order?

When will your reduced prices end?

Xmas Delivery Cutoff Eligible Postcodes - VIC

Xmas Delivery Cutoff Eligible Postcodes - NSW/ACT

Xmas Delivery Cutoff Eligible Postcodes - QLD

Xmas Delivery Cutoff Eligible Postcodes - SA

Sales & Promotions

How do I calculate shipping/delivery costs?

I am outside of the standard delivery radius – can you ship an item to me?

Dispatch vs. Delivery Time Frames

How much does delivery cost?

5 Day Delivery Commitment

Does B2C Furniture offer assembly services?

Need assembly? B2C has now partnered with AirTasker!

How long does delivery take?

I have selected Click & Collect - can I collect my order at any time?

What are the box/carton dimensions for my Click & Collect order?

Can I request a specific delivery date?

Do I need to be home to accept my delivery?

Access to my home is difficult - what should I do?

Will the delivery company take my order upstairs?

How do I add delivery instructions to my order?

What happens if I miss my delivery?

Can you offer cheaper or free delivery?

How long will delivery of my rug take?

Do you ship outside of Australia?

Delivery & Services

Can I place my order over the phone or via email?

How can I make changes to my existing order?

I'm not ready to receive my order, can you hold onto it?

Can I pay my balance on delivery?

How do I know when my pre-order item is back in stock?

How do I place a Pre-Order?

How long until my Pre-Order item is in stock?

Can I purchase in store and click and collect my rug?

How can I make changes to my order?

Can I make changes to my rug order?

Why do I need to purchase your dining chairs in pairs?

Ordering

I'm experiencing issues with my order!

My order is missing pieces! What do I do?!

My order has arrived damaged/faulty - what do I do?

I'm having trouble assembling my furniture! Please help!

How long will it take to get my refund?

I've changed my mind - can I return my order?

Can I return my items to one of your showrooms?

What if I don't like my purchase or it doesn't fit in my space at home?

Can I cancel my pre-order after it has been placed?

Can I return my mattress?

My new rug has a uhhmm... smell to it!

Why is my rug shedding so much?

What if I want to return my rug?

Support, Returns & Cancellation

What payment methods do you accept?

Can I split payments for my order?

Can I pay for my order with credit card over the phone?

Do you offer lay-by or finance payment options?

What is AfterPay?

What is Zip Pay/Zip Money?

I've been issued a store credit, how can I use it?

Payment Methods

Does B2C Furniture offer Trade Discounts?

Do you offer collaboration opportunities?

Trade & Collaborations

Furniture Care Guide

How do I care for my Rug?

How can I increase the lifespan of my outdoor furniture?

Care Guides

Aster | Baby Cot

Banksia | Baby Cot

Rio | Baby Cot

Rio | Side Guard Rail

Rio | Change Table

Rio | High Chair

Banksia | High Chair

Baby Furniture

Rio | Bunk Bed | King Single

Rio | Bunk Bed | Triple

Bunk | Trundle | King Single

Bunk | Underbed Drawers

Bed | Trundle | Single

Stax | Stackable Bed | King Single

Stax | Stackable Bed | Single

Buddy | Loft Bunk Bed

Franki | 2PCE Headboard & Bed Base Bundle | Double

Cannes | 2PCE Headboard & Bed Base Bundle | Double

Byron | Bed Frame | Double

Franki | Bed Base | Double

Kids Bedroom Furniture