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B2C Furniture

<p><span style="font-weight: 400;">We understand sometimes things can get a little muddled up and you may be having second thoughts about your selection. Our friendly sales team is more than happy to help out where they can, but please be mindful, once your order has been passed through to our fulfilment centre, it&#x2019;s out of our hands!</span></p>

We understand sometimes things can get a little muddled up and you may be having second thoughts about your selection. Our friendly sales team is more than happy to help out where they can, but please be mindful, once your order has been passed throu

Can I make changes to my rug order?

FAQ's

Rugs

Furniture Care Guide

Is the furniture at B2C commercial grade?

Does B2C Furniture offer Trade Discounts?

Does B2C Furniture have a Showroom?

Does B2C Furniture offer assembly services?

You've probably heard of the term 'fast fashion' but have you heard of 'fast furniture’?

Can I change the products in a package (set or suite) on your website?

How do I keep up to date with your sales and promotions?

How can I make changes to my existing order?

How long does assembly take?

Does the furniture come assembled?

What if my item arrives damaged or faulty?

What timber is your furniture made from?

Quirks of Timber

I forgot to apply my coupon or discount code to my order!

Where can I find the dimensions of a product?

Does B2C offer collaborations?

General

I am outside of the standard delivery radius – can you ship an item to me?

I have selected Click & Collect - can I collect my order at any time?

How long does delivery take?

Do I need to be home to accept my delivery?

Can I request a specific delivery date?

How much does delivery cost?

Access to my home is difficult - what should I do?

Will the delivery company take my order upstairs?

I'm not ready to receive my order, can you hold onto it?

Can you offer cheaper or free delivery?

Xmas Delivery Cutoff Eligible Postcodes - VIC

Xmas Delivery Cutoff Eligible Postcodes - NSW/ACT

Xmas Delivery Cutoff Eligible Postcodes - QLD

Xmas Delivery Cutoff Eligible Postcodes - SA

Delivery

Can I pay my balance on delivery?

What payment methods do you accept?

Can I pay for my order with credit card over the phone?

What's the best price you can do?

Do you offer lay-by or finance payment options?

Payment

Can I cancel my pre-order after it has been placed?

How do I know when my pre-order item is back in stock?

How do I place a Pre-Order?

How long until my Pre-Order item is in stock?

Why does my item say 'Pre-Order'?

Pre-Orders

My furniture has a bit of a 'smell' to it - is this normal?

Can I return my items to one of your showrooms?

Can I return my mattress?

What if I don't like my purchase or it doesn't fit in my space at home?

Returns

How do I care for my Rug?

Can I purchase in store and click and collect my rug?

How long will delivery of my rug take?

What if I want to return my rug?

How do I know what size rug to buy?

Do I need an underlay for my rug?

My new rug has a uhhmm... smell to it!

Why is my rug shedding so much?

How long does it take for my outdoor furniture to be delivered?

Is Click & Collect available for outdoor furniture?

How can I make changes to my existing outdoor furniture order?

Does the outdoor furniture come assembled?

How can I increase the lifespan of my outdoor furniture?

What materials is your outdoor furniture constructed from?

Outdoor Furniture

How long will it take to get my refund?

My order has arrived damaged - what do I do?

I've changed my mind - can I return my order?

Can I return my items to your Sydney Showroom?

What exactly is covered under the mattress warranty?

What's the warranty on my purchase?

Warranty

Support Centre

Warehouse Team Leader | Sydney

Warehouse Assistant | Sydney

Warehouse

Store Manager

Retail Customer Service & Sales Assistant

Showroom

Careers

Aster | Baby Cot

Banksia | Baby Cot

Rio | Baby Cot

Rio | Side Guard Rail

Rio | Change Table

Baby Furniture

Rio | Bunk Bed | King Single

Rio | Bunk Bed | Triple

Bunk | Trundle | King Single

Bunk | Underbed Drawers

Bed | Trundle | Single

Stax | Stackable Bed | King Single

Stax | Stackable Bed | Single

Buddy | Loft Bunk Bed

Franki | 2PCE Headboard & Bed Base Bundle | Double

Cannes | 2PCE Headboard & Bed Base Bundle | Double

Byron | Bed Frame | Double

Franki | Bed Base | Double

Cannes | Bed Base | Double

Coco | Bed Frame | Single

Myer | Bed Frame | Single

Myer | Bed Frame | King Single

Finn | Bed Frame | King Single

Coco | Bed Frame | King Single

Myer | Bunk Bed | Triple

Myer | Bunk Bed | King Single

Rio | Bed Frame | Single

Bed | Trundle | Double

Bed | Trundle | King Single

Coco | Bed Frame | Double

Aspen | Bed Frame | Single

Halo | Bed Frame | King Single

Halo | Bed Frame | Double

Bed | Underbed Drawers

Myer | Bunk Bed | Single

Finn | Bed Frame | Double

Kids Bedroom Furniture

Franki | 2PCE Headboard & Bed Base Bundle | King

Cannes | 2PCE Headboard & Bed Base Bundle | King

Cannes | Bed Base | King

Franki | Bed Base | King

Cruz | Bed Frame | Double

Rome | Bed Frame | Double

Hideaway | Bed Frame | Queen

Finn | Bed Frame | Queen

Franki | 2PCE Headboard & Bed Base Bundle | Queen

Cannes | 2PCE Headboard & Bed Base Bundle | Queen

Byron | Bed Frame | Queen

Oslo | Bed Frame | Queen

Franki | Bed Base | Queen

Cannes | Bed Base | Queen

Coco | Underbed Drawers

Rome | Bed Frame | Queen

Rome | Bed Frame | King

Cruz | Bed Frame | Queen

Paris | Bed Frame | Queen

Cruz | Bed Frame | King

Coco | Bed Frame | Queen

Bedroom Furniture

Oslo | Bedside Table

Myer | Tallboy

Rome | Bedside Table

Paris | Bedside Table

Myer | Bedside Table

Ari | Bedside Table

Finn | Bedside Table

Paris | Low Chest of Drawers

Myer | Low Chest of Drawers

Bedside Tables & Chest Of Drawers

Villa | Dining Table | Extendable | XL (210 - 260cm)

Casa | Dining Table | Extendable | XL (120 - 200cm)

Villa | Dining Chair

Villa | Dining Table | Extendable

Casa | Dining Chair

Casa | Dining Table | Extendable

Cannes | Dining Table | 2000mm

Franki | Dining Table | 2000mm

Gaudo | Dining Chair

Acero | Dining Chair

Acero | Counter Stool

Acero | Bar Stool

Gaudi | Counter Stool

Cannes | Dining Table | Round

Elm | Dining Chair

Franki | Dining Table | Round

Cannes | Dining Table

Soho | Dining Chair

Gaudi | Dining Table

Bella | Dining Chair

Bella | Dining Table | Rectangle

Bella | Dining Table | Round

Finn | Dining Table

Finn | Dining Chair

Gaudi | Dining Chair

Dining Room Furniture

Casa | Side Table

Casa | Coffee Table

Casa | Console Table

Casa | Entertainment Unit

Casa | Sideboard Buffet 2400mm

Casa | Sideboard Buffet 1800mm

Casa | Sideboard Buffet 1225mm

Coco | Sofa

Cannes | Console Table | 2-Drawer

Paris | Console Table | 2-Drawer

Webster | Occasional Chair

Siesta | Sofa Bed

Coco | Entertainment Unit

Cannes | Entertainment Unit

Byron | Entertainment Unit

Myer | Glass Top Side Table

Myer | Glass Top Coffee Table

Cannes | Round Side Table

Cannes | Round Coffee Table

Living Room Furniture

Product Assembly Guides

Can I make changes to my rug order?Updated 2 months ago