Do you have questions about the process of placing an order? Perhaps your struggling to place your order online? Check out our FAQ pages for help and assistance!
Of course you can! We understand that not all customers are comfortable placing their orders online via our website, and so you can send an email to our sales team at [email protected] or alternatively you can give us a call on 1300 78 94 95.
Changes such as adding or removing products, changing delivery address (within the same region), and updating contact details on your order can be made prior to your order being dispatched from our warehouse, in most cases. If you would like to make
No worries! We're happy to hold onto your order in our warehouse for up to 3 months from your purchase date. Just be sure to let us know the details of your request so we can accommodate accordingly. Kindly note that storage fees apply if you wish fo
We’re afraid paying the balance for your products on delivery of your order is not possible, sorry!. Once the balance for your new furniture items is fully paid on your order, this is pushed through to our fulfilment centre where our warehouse wizard
We know you are counting down the days until your new favourite furniture pieces are back in stock; trust me, so are we!. As soon as your item has been restocked in our Melbourne or Sydney warehouse, we will be in contact via phone or email to let yo
That's an easy one!. If products are marked as 'Pre-Order' on our website, be sure to check with our lovely sales team regarding estimated arrival times. Generally we do not allow pre-orders until the container has been green-lit and provided with a
We strive to carry stock of all our products at any given time, but sometimes we get caught out!. Expected lead times are dependent on the item and timing of your enquiry, so best you reach out to us for indicative time-frames.
A collection of our gorgeous indoor and outdoor rugs are on display in both our showrooms for you to peruse. Chat to one of our lovely in-store styling consultants who can help you with choosing the perfect sizing, textures and colours for your space
Changes such as adding or removing products, changing delivery address (within the same region), and updating contact details on your order can be made prior to your order being dispatched from our warehouse, in most cases. If you would like to make
We understand sometimes things can get a little muddled up and you may be having second thoughts about your selection. Our friendly sales team is more than happy to help out where they can, but please be mindful, once your order has been passed throu