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Rugs

How do I care for my Rug?

Our beautiful rugs vary in natural and synthetic fibers and its important to understand the qualities of these materials and the best way to care for them!. You can find a material characteristics chart below:. How to care for your rug?. NOTE: Rugs m

Can I purchase in store and click and collect my rug?

A collection of our gorgeous indoor and outdoor rugs are on display in both our showrooms for you to peruse. Chat to one of our lovely in-store styling consultants who can help you with choosing the perfect sizing, textures and colours for your space

How long will delivery of my rug take?

Please note our rugs are delivered separately to the rest of your order. We will aim to have your rug dispatched within 2-4 business days from when your order is placed. Estimated delivery times are roughly 2-5 business days from dispatch with a cour

Can I make changes to my rug order?

We understand sometimes things can get a little muddled up and you may be having second thoughts about your selection. Our friendly sales team is more than happy to help out where they can, but please be mindful, once your order has been passed throu

What if I want to return my rug?

Please make sure you read all the information and choose carefully. We are not able to accept returns of rugs due to customer change of mind. Please refer to our Returns Policy for further information.

How do I know what size rug to buy?

Time to bust out the measuring tape and get to it! If you’re still in doubt, always go for the larger size. Bigger rugs will always create a grand feeling, and can be tucked under furniture like sofas. Whilst a rug that is too small for the space cou

Do I need an underlay for my rug?

If you have hardwood or tile floors then the answer is yes! Trust us, you’ll be thanking us when your rug is not sliding around your living room every time you try to vacuum it!. Our Anti-Slip Rug Pads also help to protect your floor and prevent acci

My new rug has a uhhmm... smell to it!

We promise it’s only temporary! After being rolled up and stored away it is normal for certain kinds of rugs to develop a resting odour. Simply unroll your rug and let it air out the smell should dissipate within a day or two. You can even try sprink

Why is my rug shedding so much?

If your new rug is shedding, don’t be alarmed; this is completely normal, especially among rugs made from wool or plant fibres. Simply run the vacuum over them a couple of times and you should notice the shedding start to decrease with use. Please no

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