B2C Furniture logo
B2C Furniture logo

All articles

Returns & Cancellation

Would you like to change, cancel or return your order? Find all the helpful information here about what to do to make this process smooth and easy!

I'm having trouble assembling my furniture! Please help!

Experiencing some difficulties assembling your furniture? We're here to help!. Although we strive to make our assembly instructions as comprehensive as possible, we understand furniture assembly can get pretty tricky at times!. We've started putting

My order is missing pieces! What do I do?!

Has your order arrived and its missing some hardware or pieces to finish assembly?. We understand this can be a little frustrating and although we try our best to get it right the first time, sometimes a piece or two can slip through the cracks... No

My order has arrived damaged/faulty - what do I do?

No need to stress!. Please advise your order details and photos (or video, where appropriate) of the damaged or faulty product and our Customer Support team will get in touch with you promptly to resolve. Submit your online ticket here. Our Support t

How long will it take to get my refund?

Any refunds due for returned items will be processed as soon as it gets back into our warehouse! Depending on the original form of payment, funds can take up to 5 business days to be reflected on your end.

I've changed my mind - can I return my order?

Have you changed your mind before your order has been dispatched from our warehouse?. Perhaps you were sleep-shopping and accidentally hit the add to cart button? No worries, we've all been there!. If your request for cancellation is raised prior to

Can I return my items to one of your showrooms?

Our showrooms are used for display purposes only, and unfortunately we don't hold stock in these locations so we're unable to accept returns/process support cases at these locations. If you wish to return an order due to an exchange or support case,

What if I don't like my purchase or it doesn't fit in my space at home?

Have you changed your mind before your order has been dispatched from our warehouse?. Perhaps you were sleep-shopping and accidentally hit the add to cart button? No worries, we've all been there!. If your request for cancellation is raised prior to

My furniture has a bit of a 'smell' to it - is this normal?

Our furniture is manufactured in Malaysia and packaged for transport via cargo ship over the water. During this process, as the containers are exposed to a lot of moisture, the sealants and paints tend to retain their smell for a little while longer

Can I cancel my pre-order after it has been placed?

Getting those pre-arrival nerves on your pre-order? No worries, our team is here to help you. If you would like to cancel a pre-order you have placed with us, please contact our friendly customer service team and they can assist you with your request

Can I return my mattress?

Sorry, due to health and safety regulations we are unable to offer returns on any of our mattresses.

My new rug has a uhhmm... smell to it!

We promise it’s only temporary! After being rolled up and stored away it is normal for certain kinds of rugs to develop a resting odour. Simply unroll your rug and let it air out the smell should dissipate within a day or two. You can even try sprink

Why is my rug shedding so much?

If your new rug is shedding, don’t be alarmed; this is completely normal, especially among rugs made from wool or plant fibres. Simply run the vacuum over them a couple of times and you should notice the shedding start to decrease with use. Please no

What if I want to return my rug?

Please make sure you read all the information and choose carefully. We are not able to accept returns of rugs due to customer change of mind. Please refer to our Returns Policy for further information.