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Delivery & Services

Have questions about which deliveries and services we offer? Whether or not assembly services are available, or if we ship to your location? Find out all your information here!

How do I calculate shipping/delivery costs?

Simply pop your postcode into your shopping cart on checkout or our shipping estimator found on every product page and our web wizards will automatically calculate the delivery cost based on your delivery location and items in your cart:. If your pos

I am outside of the standard delivery radius – can you ship an item to me?

No problem at all!. We currently have set 'standard delivery' radius's which cover majority of the eastern states of Australia, however we can ship most items all over Australia if you fall outside this radius!. If you have keyed your postcode into t

Dispatch vs. Delivery Time Frames

There's sometimes a bit of confusion regarding 'dispatch' vs 'delivery' time frames, so hopefully this article helps explain it in a little more detail!

How much does delivery cost?

Simply pop your postcode into your shopping cart on checkout or our shipping estimator found on every product page and our web wizards will automatically calculate the delivery cost based on your delivery location and items in your cart. If your post

5 Day Delivery Commitment

Whether you’re shopping in-store or online, our 5-Day Delivery Commitment ensures swift delivery for our Metro Melbourne & Sydney customers for all orders in stock and ready to ship. Delivery will occur within 5 business days, starting from the follo

Does B2C Furniture offer assembly services?

We do.. kinda!. Due to resourcing and logistics, we are currently only able to offer assembly services to Melbourne metro and surrounding suburbs (at an additional cost). If you require assembly in NSW, QLD or SA please contact our wonderful showroom

How long does delivery take?

We know how eager you must be to receive your new furniture!. If the items on your order are in-stock, orders are dispatched from our Warehouse within 1-3 business days and Delivery times are quoted as follows:. Location (AU Only). Approximate Delive

I have selected Click & Collect - can I collect my order at any time?

To our warehouse you can flock, if your items are in-stock!. If you’ve selected Click & Collect for your order, and all of the items are in-stock, then you may pick up your order from our warehouse(s) in 1 business day. Once your online order is proc

Can I request a specific delivery date?

Kindly note that although our delivery partners will do their utmost to accommodate specific delivery date requests as best as possible; unfortunately we cannot guarantee all requests due to volume and scheduling limitations. You will always be notif

Do I need to be home to accept my delivery?

If the lights are on but no-one’s home, then we’re afraid your furniture won’t be either!. You, or an authorised person, will need to be present at the time of delivery to allow us to verify your order and have you sign for the products on delivery.

Access to my home is difficult - what should I do?

High rise apartment buildings, long-winded unit blocks, homes with secured access and all the weird & wonderful ways you have to get into your home – don’t worry we’ve got you covered. If you have a home that is particularly hard to access for a deli

Will the delivery company take my order upstairs?

They sure can! You'll need to let us know about these details at the time of your order as there are sometimes surcharges applicable, and we will need to coordinate accordingly with the delivery company.

How do I add delivery instructions to my order?

Deliveries can be stressful, however we're here to help and make this an easy process so you can enjoy your furniture delivery stress free!. At checkout, under the 'Shipping Methods' section, we have a box where you can provide all of your delivery i

What happens if I miss my delivery?

Our delivery partners will try their best to make the delivery process as smooth as possible, however we understand that sometimes things happen!. If a futile delivery occurs, your order will be returned to the nearest B2C Warehouse (or courier depot

Can you offer cheaper or free delivery?

While many other retailers inflate the prices of their products, so they can offset their logistical costs and in turn offer "Free Delivery," we feel offering the most competitive pricing possible against all our products, with transparency around th

How long will delivery of my rug take?

Please note our rugs are delivered separately to the rest of your order. We will aim to have your rug dispatched within 2-4 business days from when your order is placed. Estimated delivery times are roughly 2-5 business days from dispatch with a cour

Do you ship outside of Australia?

Unfortunately we only offer shipping within Australia, and do not offer international shipping options.